Terms and Conditions for Matrix Mate LLC

 

Last Updated: July 25, 2025

Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the website matrixmatellc.com (the “Site”) operated by Matrix Mate LLC (“us,” “we,” or “our”) and before engaging with our IT services.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

1. Services Provided

Matrix Mate LLC provides a range of IT services including, but not limited to: Content Strategy & Development, Content Editing & Proofreading, Email Marketing Specialization, Planning & Strategic Consulting, Lead Acquisition Consulting, and Operations Management Advice & Training. Detailed descriptions of these services are available on our Site. The specific scope of services for any client will be outlined in a separate service agreement, proposal, or statement of work (“SOW”).

2. User Obligations

By using our Site and engaging our services, you agree to:

  • Provide accurate, complete, and current information as requested.

  • Use the Site and services only for lawful purposes and in accordance with these Terms.

  • Refrain from any activity that could harm, disable, overburden, or impair the Site or our services.

  • Maintain the confidentiality of any account credentials you may receive and be responsible for all activities that occur under your account.

3. Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of Matrix Mate LLC and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Matrix Mate LLC.

Unless otherwise agreed in a separate SOW, any intellectual property (e.g., developed content, strategies, reports) created specifically for a client as part of our services will be owned by the client upon full payment for said services. Matrix Mate LLC retains the right to use such work for portfolio and marketing purposes, unless otherwise agreed.

4. Payment Terms

Payment terms for our services will be specified in the individual service agreement, proposal, or SOW. Unless otherwise stated, invoices are due upon receipt or within the specified timeframe. Failure to make timely payments may result in suspension or termination of services.

5. Disclaimers

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

While we strive to provide excellent service and advice, Matrix Mate LLC does not warrant that a service will meet your specific requirements, that the service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the service will be accurate or reliable.

6. Limitation of Liability

In no event shall Matrix Mate LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Indemnification

You agree to defend, indemnify, and hold harmless Matrix Mate LLC and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; or b) a breach of these Terms.

8. Termination

We may terminate or suspend your access to our Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

9. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Missouri, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to the subject matter of these Terms shall be resolved through binding arbitration in Missouri, United States, in accordance with the rules of the American Arbitration Association, unless otherwise agreed by the parties.

10. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

11. Contact Us

If you have any questions about these Terms, please contact us:

By Email: admin@matrixmatellc.com
By Mail: 920 SE 11TH ST LEES SUMMIT, MO 64081-3077